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SHIPPING INFO

We ship to both the domestic United States AND Internationally!

In-stock items will ship within 3 - 5 business days.
Please note that we cannot control how quickly your package gets to you once it is shipped. We will, however, make sure to provide you with a shipping notice via email and a tracking number. 

If you would like to view any current orders, head to the My Orders tab in your account. 

Returns are only taken for damaged models. Please notify us immediately after receiving a damaged or unacceptable model so that a claim can be filed with the shipping company for a refund on the model. All models will be inspected upon arrival to us from Breyer for any glaring flaws or broken parts. We will not take a return for a model that is "not LSQ." Paint Pony Studios does not claim to sell Live Show Quality (LSQ) models, NIB or otherwise.

Pre-Order items will ship when they arrive to us from Breyer.
Please be patient with us regarding new product direct from Breyer -- we are just as excited to get our hands on it as you are!

Shipping Rates (Domestic)

Stickers & Small Items - FREE SHIPPING

Merch & Misc. - $7.95

Traditional & Classic - $12.95

Any orders $125.00 or more qualify for FREE SHIPPING.

Shipping Rates (International)

Stickers & Small Items - $2.00

Merch & Misc. - $12.95

Traditional & Classic - $25.00

For large orders, please feel free to contact us for shipping quotes. We are more than happy to send you an invoice.

GENERAL INFO

As hobbyists ourselves, we at Paint Pony Studios want to make the customer experience as pleasant as possible for those who choose to shop with us and support small businesses! 

If you have any questions/comments/concerns about your order, please feel free to either contact us through our website chat form or email us directly at paintponystudios@gmail.com


We also want to assure you that any personal information collected here (name, address, email, payment information, etc.) will not be inappropriately shared with any third party other than is necessary to fulfill your request(s,) such as shipping or tracking an order or in promotional offerings.

We may choose to email you at varying times in order to notify you about new product, in-stock items, promotions, and/or to deliver you a shipping/pickup notice and tracking number for your ordered items.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL
- Offline Payments (at in-person events/in-store only)

ESTIMATED PREORDER ARRIVAL DATES

Breyer 2023 Regular Runs

Late January - Early February

Birthstone Sticker Series

Early April

Spectre - 2023 Halloween Horse

September

Highlander - 2023 Holiday Horse

November

** Please note that these dates are subject to change upon notice from Breyer/Reeves. **

FAQ
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