SHIPPING INFO
We ship to both the domestic United States AND Internationally!
In-stock items will ship within 3 - 5 business days.
Please note that we cannot control how quickly your package gets to you once it is shipped. We will, however, make sure to provide you with a shipping notice via email and a tracking number.
If you would like to view any current orders, head to the My Orders tab in your account.
Returns are only taken for damaged models. Please notify us immediately after receiving a damaged or unacceptable model so that a claim can be filed with the shipping company for a refund on the model. All models will be inspected upon arrival to us from Breyer for any glaring flaws or broken parts. We will not take a return for a model that is "not LSQ." Paint Pony Studios does not claim to sell Live Show Quality (LSQ) models, NIB or otherwise.
Pre-Order items will ship when they arrive to us from Breyer.
Please be patient with us regarding new product direct from Breyer -- we are just as excited to get our hands on it as you are!
** We recommend not ordering items marked as "Pre-Order" with items that are in stock. These orders will not be sent out until everything in the order arrives. **
** If pre-ordering your Xmas/Halloween models, please make these an order of their own. Thanks! **
Shipping Rates (Domestic)
Stickers & Small Items - FREE SHIPPING
Books, Physical Artwork, Pins, & Trading Cards - $5.95
Merch & Misc. - $9.95
Traditional & Classic - $12.95
Any orders $125.00 or more qualify for FREE SHIPPING.
Shipping Rates (International)
Stickers & Small Items - $2.00
Merch & Misc. - $15.95
Books, Physical Artwork, Pins, & Trading Cards - $18.95
Traditional & Classic - $25.00
For large orders, please feel free to contact us for shipping quotes. We are more than happy to send you an invoice.
We are so sorry for the inconvenience!
GENERAL INFO
As hobbyists ourselves, we at Paint Pony Studios want to make the customer experience as pleasant as possible for those who choose to shop with us and support small businesses!
If you have any questions/comments/concerns about your order, please feel free to either contact us through our website chat form or email us directly at paintponystudios@gmail.com
We also want to assure you that any personal information collected here (name, address, email, payment information, etc.) will not be inappropriately shared with any third party other than is necessary to fulfill your request(s,) such as shipping or tracking an order or in promotional offerings.
We may choose to email you at varying times in order to notify you about new product, in-stock items, promotions, and/or to deliver you a shipping/pickup notice and tracking number for your ordered items.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments (at in-person events/in-store only)
ESTIMATED PREORDER ARRIVAL DATES
2025 Holiday Horse - Christmas in Bloom
November 2025
Fantastical Equines Trading Cards
Mid-Late September
** Please note that dates for Breyer preorders are subject to change upon notice from Breyer/Reeves. **
Yes, we are!
This means that we have a physical storefront and are eligible for Breyer's Brick and Mortar special runs.
Please contact us if you are interested in purchasing. We often have local collectors who will buy a few for us to put on consignment for online customers.
Check out our EVENTS page for more information on where we will be set up at festivals, fairs, or even open houses at our in-store location!
Fun Nights and other paid classes will need to have tickets purchased via our website!
Check our EVENTS tab for more details.
We do not claim any product (new in box, custom, or otherwise) to be LSQ simply because that definition varies from person to person.
We check over any and all incoming models to make sure that they do not have any visible marks, glaring flaws, or broken pieces.
While this is something we used to do, we are currently revamping our consignment policies, so hang tight!